Discovering undisclosed damage after purchasing a vehicle can be frustrating and costly. In some cases, this could be a sign of intentional auto dealership fraud.
If the dealership deliberately withheld information about the vehicle’s condition to make you more likely to buy it, you have the right to pursue legal action.
Review the purchase agreement and warranties
The first step is to check the purchase agreement and any warranties that came with the vehicle. Pay attention to clauses about “as-is” sales or any guarantees regarding the condition of the vehicle. While some agreements may limit liability, there could be protections in place. This is especially true if the dealership fails to disclose significant damage, which may constitute auto dealer fraud.
Document the damage
Immediately gather as much evidence as possible. Take clear photos of the damage and note any unusual noises, performance issues or cosmetic defects. Make sure to keep copies of all communication with the dealership, including text messages and emails, as this can help support your case. Thorough documentation can strengthen your ability to pursue compensation or legal remedies.
Get an independent inspection
To confirm the extent of the damage, take the vehicle to a trusted mechanic or auto body shop for a professional inspection. An independent assessment can identify issues that may not have been visible at the time of purchase. The inspection report will serve as valuable proof when discussing the situation with the dealership, especially if fraudulent activity does come to light.
Contact the dealership
After collecting evidence, contact the dealership to report the damage. Remain calm and present your findings in a clear and factual manner. Ask if they are willing to repair the damage, offer a refund or provide another remedy. Many dealerships may be open to resolving the issue, but if the situation involves intentional fraud, they may be less cooperative.
File a consumer complaint
If the dealership refuses to cooperate, consider filing a consumer complaint with your state’s Department of Motor Vehicles or consumer protection agency. These organizations oversee dealership practices and can help mediate the situation or investigate further.
Undisclosed damages not only devalue your expensive vehicle purchase but also present serious risks to your personal safety. That is why it is so important to follow proper steps and pursue a just resolution if you suspect auto dealership fraud.