The Missouri New Vehicles Warranty Law is a legal way to ensure manufacturers abide by their written warranties.
This “lemon law” only applies to new car buyers. Used car buyers are ineligible. Missouri law protects your new purchase by limiting the number of repeat repairs you have to pay for and helping you access compensation for your new car’s problem.
1. You do not have to go to the repair shop more than four times
Missouri Attorney General Eric Schmitt explains in “All About Autos” that under this law, consumers do not have to keep going back to the repair shop for the same problem. The law considers four trips to the mechanic a “reasonable number of repair attempts.”
2. Get a refund or a different car
Similarly, if your car is inoperable for 30 or more working days since delivery, and the warranty covers the problem, the manufacturer is legally required to fix it. If the manufacturer cannot fix the car in a reasonable time frame, the manufacturer will offer you a similar vehicle, or give you a cash refund.
3. Receive transparent information about complaint procedures
The lemon law requires car companies to make their complaint process understandable to the average consumer. If you believe they owe you a refund under warranty, yet they are disputing your claims and delaying the payment, they need to follow the law.
To make this process as easy as possible for you, make sure you have a signed copy of the warranty and that the dealership has transferred the title into your name.